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At Wildstem Supplements, we aim to process and deliver your order as quickly and reliably as possible.
Orders are generally processed within 1–3 business days.
Business days exclude weekends and public holidays.
Processing times may occasionally be affected by factors including:
Incomplete or unsuccessful payment
Incorrect or incomplete shipping information
High order volumes
Product availability
Public holidays or seasonal demand
If we require additional information before processing your order, we may contact you using the email address provided at checkout.
Once your order has been processed and dispatched, you will receive shipping confirmation and tracking information where available.
Estimated delivery times after dispatch are:
United States: 7–10 business days
International Orders: 10–14 business days
These timeframes are estimates and are not guaranteed.
Delivery may occasionally be affected by circumstances outside our reasonable control, including:
Weather conditions
Public holidays and peak shopping periods
Courier or postal delays
Customs processing
International shipping disruptions
Incorrect delivery information
We will make reasonable efforts to provide available tracking information and assist with delivery enquiries.
Where tracking is available, you will receive tracking details after your order has been dispatched.
Please allow some time for tracking information to update after receiving your shipping confirmation.
Occasionally, tracking information may take several business days to update depending on the shipping carrier.
Customers are responsible for ensuring that the shipping information provided at checkout is complete and accurate.
If you notice an error in your shipping address, please contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Wildstem Supplements is not responsible for delivery issues resulting from incorrect or incomplete address information supplied by the customer, except where required by applicable law.
International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the purchase price or shipping cost and are the responsibility of the customer.
Customs requirements vary by country. We recommend contacting your local customs authority if you are unsure about potential fees or import requirements.
Wildstem Supplements cannot control customs processing times and is not responsible for delays caused by customs authorities or border-control procedures.
Customers are also responsible for ensuring that products ordered from Wildstem Supplements are permitted to be imported into their destination country.
If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.
Please keep in mind that international shipments may experience additional delays due to customs or local postal services.
If you believe your order is significantly delayed, please contact our customer service team with your order number so we can assist you.
If your order arrives damaged, or you believe your package has been lost in transit, please contact us as soon as possible.
Please provide:
Your order number
A description of the issue
Photographs of any damaged products or packaging where applicable
We will review the circumstances and work with you to determine an appropriate resolution.
If you wish to cancel your order after placing it, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request; however, we cannot guarantee cancellation once an order has entered processing or has been forwarded for fulfilment.
If your order has already been dispatched, it cannot be cancelled. Once delivered, you may request an eligible return in accordance with our Return and Refund Policy.
If you have any questions regarding shipping, tracking, delivery, or your order, please contact Wildstem Supplements through the contact details available on our website.
Please include your order number when contacting us so we can assist you as quickly as possible.
