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At Wildstem Supplements, we want you to feel confident when ordering from us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
We accept eligible returns within 30 days of delivery.
Due to the health and safety nature of dietary supplements, returned products must:
Be unopened, unused and in their original condition
Have the tamper-evident seal intact
Be returned in the original packaging
Include proof of purchase or your order number
For health and hygiene reasons, we generally cannot accept returns of supplements that have been opened, used or had their safety seal removed, unless the product is faulty, damaged, incorrectly supplied, or otherwise covered by applicable consumer law.
If you change your mind about your purchase, you may request a return within 30 days of delivery provided the product remains unopened, unused and sealed.
Customers are responsible for return shipping costs associated with change-of-mind returns.
If your order arrives damaged, defective, leaking, incorrectly labelled, or you receive the wrong product, please contact us as soon as possible.
Please provide:
Your order number
A description of the issue
Clear photos of the product and packaging where applicable
If your claim is approved, we may offer a replacement, store credit or refund depending on the circumstances.
You will not be charged a restocking fee for products confirmed to be damaged, defective or incorrectly supplied.
Once your eligible return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow several business days for your bank or payment provider to process the refund after it has been issued.
Original shipping charges are generally non-refundable unless the product was damaged, defective or incorrectly supplied.
A 15% restocking fee may apply to approved change-of-mind returns.
This fee covers the costs associated with inspecting, processing and restocking returned products.
The restocking fee does not apply where a product is confirmed to be faulty, damaged or incorrectly supplied, or where applicable consumer law provides otherwise.
Unless required by applicable consumer law, we cannot accept returns for:
Opened or partially consumed supplements
Products with broken or removed safety seals
Products that have been improperly stored after delivery
Products returned outside the 30-day return period
Final sale or clearance products marked as non-returnable
Individual experiences with supplements can vary. A product not producing a particular expected result does not necessarily mean that the product is defective and will not automatically qualify it for a refund.
Nothing in this policy excludes or limits any rights you may have under applicable consumer protection laws.
For change-of-mind returns, customers are responsible for the cost of returning the product to us.
We recommend using a tracked shipping service, as Wildstem Supplements cannot be responsible for returned parcels that are lost in transit.
Where we confirm that an item was damaged, defective or incorrectly supplied, we will provide an appropriate resolution in accordance with applicable consumer law.
If you have any questions about a return, refund or your order, please contact our customer service team.
When contacting us regarding an order, please include your order number so we can assist you as quickly as possible.
By purchasing from Wildstem Supplements, you acknowledge this Return and Refund Policy.
We reserve the right to update this policy from time to time. Any changes will be reflected on this page.
