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Welcome to Wildstem Supplements. These Terms of Service govern your access to and use of our website, products, and services.
By visiting our website, creating an account, or purchasing from Wildstem Supplements, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy.
Please read these Terms carefully before using our website.
By using our website, you represent that you are legally capable of entering into a binding agreement in your jurisdiction.
Where a product is intended only for adults, you must be at least 18 years of age to purchase that product.
We grant you a limited, non-exclusive, non-transferable right to access and use our website for personal, non-commercial purposes.
You must not use our website:
For any unlawful or fraudulent purpose
To interfere with the operation or security of the website
To attempt to gain unauthorised access to our systems
To copy, reproduce, scrape, distribute, or commercially exploit website content without permission
To submit false or misleading information
Certain features of our website may require you to create an account.
You are responsible for maintaining the confidentiality of your login information and for activity conducted through your account.
You agree to provide accurate and current information and to notify us promptly if you believe your account has been accessed without authorisation.
We make reasonable efforts to ensure that product descriptions, photographs, ingredient information, serving information, pricing, and other content displayed on our website are accurate.
However, packaging, colours, labels, ingredients, serving sizes, and product appearance may occasionally vary from images shown on our website, including where manufacturers or suppliers update a product.
Where there is any inconsistency, you should always refer to the information provided on the physical product label before use.
Information provided on the Wildstem Supplements website is provided for general informational purposes only.
It is not intended to constitute:
Medical advice
Diagnosis
Treatment
A substitute for professional healthcare advice
Dietary supplements are not intended to diagnose, treat, cure, or prevent any disease unless expressly permitted and stated under applicable law.
You should consult an appropriately qualified healthcare professional before beginning a new supplement, particularly if you:
Are pregnant or breastfeeding
Have an existing medical condition
Take prescription or over-the-counter medication
Have known allergies or sensitivities
Are preparing for surgery
Are unsure whether a supplement is appropriate for you
Individual responses to supplements can vary.
We do not guarantee that a particular product will produce a specific health, fitness, performance, cosmetic, weight-management, or wellness outcome.
Customer testimonials, reviews, or examples of individual experiences do not guarantee that other customers will achieve the same results.
Products must be used in accordance with:
The instructions on the product label
Recommended serving directions
Product warnings
Advice from your healthcare professional where appropriate
You should not exceed the recommended serving unless specifically advised to do so by an appropriately qualified healthcare professional.
Wildstem Supplements is not responsible for harm resulting from misuse, excessive consumption, failure to follow label instructions, or use contrary to professional medical advice, except where liability cannot lawfully be excluded.
Customers are responsible for reviewing product ingredients and allergen information before consumption.
If you have an allergy, intolerance, sensitivity, dietary restriction, or medical concern, you should carefully review the product label and consult an appropriate healthcare professional before use.
Prices displayed on our website may change from time to time without prior notice.
The price applicable to your order will generally be the price displayed at checkout when the order is submitted.
We make reasonable efforts to ensure pricing is accurate.
If an obvious pricing, promotional, or product information error occurs, we reserve the right to correct the error.
Where permitted by law, we may cancel an affected order and provide a full refund.
All products are subject to availability.
We may modify, discontinue, restrict, or introduce products at any time without prior notice.
Submitting an order does not necessarily mean that we have accepted it.
We reserve the right, where reasonably necessary and permitted by law, to refuse or cancel orders for reasons including:
Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Suspected unauthorised payment activity
Unusually large or suspicious orders
Breach of these Terms of Service
If we cancel an order after payment has been received, we will provide an appropriate refund.
You are responsible for ensuring that all information supplied during checkout is accurate, including:
Customer name
Email address
Delivery address
Billing information
Contact details
Please contact us as soon as possible if you discover an error after placing your order.
We cannot guarantee that an order can be modified after fulfilment has begun.
Payment must be made using one of the payment methods available at checkout.
By submitting payment information, you represent that:
The information you provide is accurate
You are authorised to use the selected payment method
You authorise the applicable payment provider to process the transaction
Payments may be processed by third-party payment providers in accordance with their own terms and privacy policies.
We may use fraud-prevention systems and may request additional verification before processing certain orders.
We aim to process and deliver orders within the estimated timeframes displayed on our website.
Delivery estimates are estimates only and may be affected by circumstances outside our reasonable control, including:
Courier delays
Customs processing
Weather events
Public holidays
Incorrect delivery information
International shipping disruptions
Please refer to our Shipping Policy for further information regarding fulfilment, delivery estimates, tracking, and international orders.
Nothing in this section excludes any rights you may have under applicable consumer law.
Returns, refunds, damaged products, incorrect items, and change-of-mind requests are handled in accordance with our Return and Refund Policy.
Due to the health and safety nature of dietary supplements, opened or used supplements generally cannot be returned for change-of-mind purposes.
This does not affect any rights you may have in relation to faulty, damaged, unsafe, or incorrectly supplied products under applicable consumer law.
From time to time, Wildstem Supplements may offer:
Discount codes
Promotional offers
Bundles
Free gifts
Limited-time sales
Promotional offers may be subject to additional conditions.
Unless otherwise stated:
Promotions cannot be combined
Discount codes have no cash value
Promotions may be modified or withdrawn where permitted by law
Promotional pricing applies only during the advertised promotional period
We may cancel or reject use of a promotional offer where we reasonably believe it has been used fraudulently, incorrectly, or in breach of its terms.
All content appearing on the Wildstem Supplements website, including:
Logos
Brand names
Graphics
Product photography
Website design
Written content
Videos
Icons
Software
Marketing materials
is owned by or licensed to Wildstem Supplements and is protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.
Where our website allows you to submit reviews, photographs, comments, or other content, you agree that your submission:
Is truthful and based on your genuine experience
Does not infringe another person's rights
Is not defamatory, unlawful, threatening, or abusive
Does not contain malicious software or spam
We may remove content that breaches these requirements or applicable law.
By submitting content to us, you grant us permission, to the extent permitted by law, to use and display that content in connection with our website, products, and marketing.
Our website may contain links to or integrations with third-party websites, platforms, payment providers, social media services, or other external services.
We do not control these third parties and are not responsible for their content, availability, privacy practices, or independent activities.
Use of third-party services may be subject to separate terms and conditions.
To the maximum extent permitted by law, Wildstem Supplements does not guarantee that:
Our website will always be uninterrupted or error-free
Every product will be suitable for every individual
A supplement will produce a particular result
Information on our website will always remain completely current
To the extent permitted by law, we will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot legally be excluded or restricted.
If you are a consumer in Australia, our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms of Service is intended to exclude, restrict, or modify any right or remedy available to you under the Australian Consumer Law or other applicable legislation where doing so would be unlawful.
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that information may be collected and processed as described in that policy.
These Terms of Service are governed by the laws applicable in New South Wales, Australia, subject to any mandatory consumer rights that apply in your jurisdiction.
Where legally permitted, disputes relating to these Terms will be subject to the jurisdiction of the courts of New South Wales, Australia.
We may update these Terms of Service from time to time to reflect changes to:
Our products
Our services
Our business practices
Applicable laws or regulations
Any revised Terms will become effective when posted on our website unless otherwise stated.
We encourage you to review these Terms periodically.
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.
If you have questions about these Terms of Service, an order, or any of our products, please contact Wildstem Supplements using the contact details provided on our website.
By continuing to use our website or placing an order with Wildstem Supplements, you agree to these Terms of Service.
